Technical Support Engineer (Hybrid, U.S. — Denver, CO Metro)
Job Title: Technical Support Engineer
Location: Denver, CO (Hybrid)
About FusionAuth
FusionAuth is a fast-growing startup and leading provider of customer identity and access management (CIAM) software headquartered in Denver, Colorado. Our mission is to make authentication and authorization simple and secure for every developer. Our product helps businesses securely manage customer identities and access, ensuring a seamless and safe user experience for some of the largest brands in the world. We are committed to delivering exceptional value and satisfaction to our clients through top-notch service and support. With a great team and strong investors, we are expanding our team to help accelerate our growth and take FusionAuth to the next level.
Job Summary
The FusionAuth Support team is highly regarded as responsive, knowledgeable, and a trusted resource for helping our customers solve complex implementation issues quickly — and we're growing to meet that demand.
We're looking for a Technical Support Engineer who is passionate about Support and about providing exceptional customer care to join our team. From level 1 issues (“is this thing on?”) to level 3 (“my code isn’t working”), you'll be the primary contact for customer issues, escalations, and implementation best practices. Our users range from technology executives to developers, and their questions reflect that. We’re here to help.
Responsibilities
- Provide technical support to customers integrating FusionAuth by troubleshooting authentication, authorization, and identity workflows
- Guide customers through complex CIAM configurations, including SSO setup, MFA implementation, and custom token handling
- Triage, reproduce, and document customer-reported issues; create detailed documentation for engineering handoff as needed
- Conduct root cause analysis on integration failures by reviewing customer code, logs, and API traces
- Participate in customer kickoff and optimization sessions to proactively set customers up for success
- Share on-call rotation responsibilities to handle production incidents and communicate resolutions
Qualifications
- 4+ years in technical support, with customer-facing software engineering experience considered
- Experience working directly with developers as your primary customers
- Able to execute and troubleshoot RESTful API calls
- Comfortable reviewing and interpreting code to diagnose issues
- Strong communicator — you can explain complex technical topics clearly and concisely
- Able to manage multiple customer conversations and priorities concurrently
- Java experience is a plus
- IAM or CIAM experience is a strong plus
All About You
- You love supporting customers toward their success
- You are curious about learning new technologies
- You aren't afraid of getting into some code
- You really enjoy working with others
- You thrive in a collaborative, fast-paced environment
- Context-switching is your middle name
- You can communicate calmly and clearly with customers through tickets, Slack, video calls, and, occasionally, in real life
Candidate FAQs
- Support team work hours: 9am - 5pm MT
- On-call rotation - 1 week every 8-10 weeks – coverage is for Severity 1 issues and Enterprise customers. Notification managed through alert management system.
Compensation
- $80k-$100k expected base salary range*
Employee Perks & Campus Benefits
When you join FusionAuth’s Denver team, you’ll enjoy a modern campus experience designed for productivity, wellness, and community:
- Newly upgraded amenity spaces including a sleek tenant lounge and café with booth seating and collaborative workspaces.
- Access to a fitness studio, showers, lockers, and secure bike storage.
- Regularly stocked in-suite kitchen with a variety of snacks and beverages to keep you fueled throughout the day.
- Onsite café offering chef-driven menus with fresh, locally sourced, organic, and non-GMO options to suit diverse dietary needs. Easy ordering via app.
- 3-acres of green space, including communal parks and picnic areas, connected to miles of jogging, biking, and recreation trails.
- Yoga in the circle and wellness programs to enhance work-life balance.
- Dedicated outdoor workspaces and patio gathering areas.
- Ample on-site parking, easy freeway access, and high-speed fiber internet.
- Sustainability-minded campus and community initiatives, including support for regenerative agriculture programs.
Enjoy a high-tech business environment that inspires creativity and energizes your workday—all just minutes from the heart of Denver and Boulder.
Important Details
- Application Submission: We value authentic, thoughtful responses. Copy/pasted or AI-generated answers to application questions that don’t reflect your own experience may disqualify your application.
- In-Person Interview: Please be aware that participating in an in-person interview is encouraged so we can get to know each other. FusionAuth reimburses reasonable travel and lodging expenses associated with onsite interviews.
If you are passionate about technology that solves real-world customer problems, and want to join a company that is moving the industry forward, FusionAuth is a perfect fit for you!
Equal Employment Opportunity
FusionAuth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
E-Verify | Right to Work
Recruiters
FusionAuth does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed agreement, we reserve the right to pursue and hire candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of FusionAuth.