Technical Support Engineer

Denver, CO

Full Time

Engineering

Experienced

Job Title: Technical Support Engineer
Location: Denver, CO (Hybrid)

About FusionAuth

FusionAuth is a fast-growing startup and leading provider of customer identity and access management (CIAM) software headquartered in Denver, Colorado. Our mission is to make authentication and authorization simple and secure for every developer. Our product helps businesses securely manage customer identities and access, ensuring a seamless and safe user experience for some of the largest brands in the world. We are committed to delivering exceptional value and satisfaction to our clients through top-notch service and support. With a great team and strong investors, we are expanding our team to help accelerate our growth and take FusionAuth to the next level.

Job Summary

We are recruiting a Technical Support Engineer who will join our engineering team and help us deliver excellent software support to our growing number of clients. In this role, you will understand our customers’ needs and help guide them through the issues they are having.

For this role, you must be a creative and quantitative thinker, and be able to quickly grasp complex, technical subjects. Our users are generally developers, and their support questions tend to be sophisticated. A successful candidate will often be able to respond to a customer’s questions by independently reading through code to find an answer, or stand up a test integration with a 3rd party system to try and reproduce an issue. CIAM can get complicated, and this role often feels more like solutions engineering than it does support.

Responsibilities

Help customers integrate FusionAuth into their applications
Identify and Open bug issues
Contribute to our documentation efforts
Participate in customer kickoff and optimization sessions

Qualifications

4+ years in technical support and/or software engineering roles
Outstanding ability to help customers work through issues, and to understand complicated topics and solutions
Understand and can execute RESTful API calls
Able to quickly grasp and explain complex technical subjects
Excellent technical communication skills
Can multitask effectively across many customer conversations
Experience reviewing and interpreting code
Java experience is a plus
IAM or CIAM experience is a big plus
Experience working with developers as customers

All About You

You love supporting customers in their success
You aren't afraid of getting into some code
You really enjoy working with others
You love working in a fast-paced environment

Compensation

$80k-$100k expected base salary range*

*Pursuant to various state laws, we must display the pay range for this job. Since we are willing to hire within a broad spectrum of qualifications, this range is broad. The expected base salary may be adjusted based on individual qualifications, role, level and location.

Benefits

For full-time team members, we offer:

Comprehensive medical, dental & vision plans
401k with employer match
Flexible spending account (FSA)
Paid holidays & flexible paid time off (PTO)
Professional growth & development opportunities
Eligibility for performance-based bonuses or variable compensation tied to individual, team, or company results

If you are passionate about technology that solves real-world customer problems, and want to join a company that is moving the industry forward, FusionAuth is a perfect fit for you!

__________________________________________

Application Notes
We value authentic, thoughtful responses. Copy/pasted or AI-generated answers to application questions that don’t reflect your own experience may disqualify your application.

Work Authorization
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

Equal Employment Opportunity
FusionAuth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
E-Verify | Right to Work

Recruiters
FusionAuth does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed agreement, we reserve the right to pursue and hire candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of FusionAuth.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter

Who referred you to this position? Enter their first and last name here.

What's your citizenship / employment eligibility?*

What's your highest level of education completed?*

Are you 18 years of age or older?*

LinkedIn Profile URL:

Website, blog or portfolio:

What languages do you speak fluently?

Desired salary*

Earliest start date?

Are you currently living in the United States, and do you anticipate remaining within the country for the substantial duration of your employment with us?*

This position is based in the Denver metro area and requires part-time attendance at our Broomfield office. Are you able to meet this requirement?*

How many years of experience do you have in technical support or software engineering?*

Do you have experience working with CIAM/IAM systems?*

Have you ever reviewed or interpreted code to solve a customer issue? If so, which languages were involved?*

Have you worked with developers as customers before?*

Human Check*

Submit Application

Thank you for exploring opportunities with us! We’re excited that you’re considering joining our team. Take a look at our current openings, and if any roles align with your skills and ambitions, we’d love to see your application.

Technical Support Engineer

Apply for this position