Technical Support Engineer

Remote

Full Time

Engineering

Experienced

Job Title: Technical Support Engineer
Location: Denver, CO (Hybrid)

About FusionAuth

FusionAuth is a fast-growing startup and leading provider of customer identity and access management (CIAM) software headquartered in Denver, Colorado. Our mission is to make authentication and authorization simple and secure for every developer. Our product helps businesses securely manage customer identities and access, ensuring a seamless and safe user experience for some of the largest brands in the world. We are committed to delivering exceptional value and satisfaction to our clients through top-notch service and support. With a great team and strong investors, we are expanding our team to help accelerate our growth and take FusionAuth to the next level.

Job Summary

We are recruiting a Technical Support Engineer who will join our engineering team and help us deliver excellent software support to our growing number of clients. In this role, you will understand our customers’ needs and help guide them through the issues they are having.

For this role, you must be a creative and quantitative thinker, and be able to quickly grasp complex, technical subjects. Our users are generally developers, and their support questions tend to be sophisticated. A successful candidate will often be able to respond to a customer’s questions by independently reading through code to find an answer, or stand up a test integration with a 3rd party system to try and reproduce an issue. CIAM can get complicated, and this role often feels more like solutions engineering than it does support.

Responsibilities

Help customers integrate FusionAuth into their applications
Open bug issues, and hopefully fix them, too!
Contribute to our documentation efforts
Participate in customer kickoff sessions

Qualifications

4+ years in technical support and/or software engineering roles
Outstanding ability to help customers work through issues, and to understand complicated topics and solutions
Able to quickly grasp and explain complex technical subjects
Excellent technical communication skills
Can multitask effectively across many customer conversations
Experience reviewing and interpreting code
Java experience is a plus
IAM or CIAM experience is a big plus
Experience working with developers as customers
Located in the Denver metropolitan area with the ability to come into our Westminster office as needed

All About You

Here are some qualities that we think will support your success at FusionAuth:

You love supporting customers in their success
You aren't afraid of getting into some code
You really enjoy working with others
You love working in a fast-paced environment

Compensation

$80k-$110k expected base salary range*

*Pursuant to various state laws, we must display the pay range for this job. Since we are willing to hire within a broad spectrum of qualifications, we also reflect a broad pay range. The expected base salary range that we are targeting for this position can be adjusted up or down based on individual qualifications. Individual salary is determined by qualifications, role, level and location.

Benefits

Benefits for full-time team members include:

Comprehensive medical, dental & vision plans
401k with employer match
Flexible spending account (FSA)
Paid holidays & flexible paid time off (PTO)
Professional growth & development opportunities

If you are passionate about technology that solves real-world customer problems, and want to join a company that is moving the industry forward, FusionAuth is a perfect fit for you!

Note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

FusionAuth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
E-Verify | Right to Work

Recruiters: Please note, FusionAuth does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of FusionAuth.

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This position is based in the Denver metro area and requires part-time attendance at our Broomfield office. Are you able to meet this requirement?*

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Thank you for exploring opportunities with us! We’re excited that you’re considering joining our team. Take a look at our current openings, and if any roles align with your skills and ambitions, we’d love to see your application.

Technical Support Engineer

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